Conditions générales de vente

These Terms and Conditions of Sale define and regulate the contractual relation between the Reseller and the Customer.

These Terms and Conditions of Sale are binding as of their date of publication on the Website. You are solely responsible for remaining knowledgeable about, and in compliance with, these Terms and Conditions of Sale. The Reseller may amend these Terms and Conditions of Sale at any time, at the discretion of the Reseller, by altering the Terms and Conditions of Service on the Website. The act of visiting and/or placing an order on the Website constitutes your acceptance, without reserve, of the Terms and Conditions of Sale in effect as of the date of visiting the Website and/or placing an order on the Website, as well as any other terms and conditions posted on the Website. If you don’t agree to the amendments or to any of the terms in this Agreement, your only remedy is to cancel your Account or to cease to use the Reseller’s ecommerce solutions. The Reseller shall not have any obligation to refund any fees that may have accrued to your Account before you cancel your Account or cease using of any Subscription, nor shall the Reseller have any obligation to prorate any fees in such circumstances.

Reseller may modify any information on the Website without prior notification at any time.

You must be 13 years old or older to visit, use, or make purchases from the Website.

User Account

To make a purchase on the Store, you may be required to complete the Store’s registration process and create a Store Account. You must be 13 years old or older to create or use an Account. Your Account may include billing information you provide to the Reseller for the purchase of Subscriptions, for pre-orders, or for faster future purchases.

You guarantee all data that you provide during your use of the Website, including registration for an Account, is true, accurate, up-to-date, and complete.

You are solely responsible for all activity on your Account and for the security of your Account and your computer system. You shall not reveal, disclose, share, or otherwise allow others to use your password or your Account. You are personally responsible for any use of your password or your Account and for all of the communication, purchases, and other activity on the Store that results from use of your login name, password, or Account.

You shall inform Reseller immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

You may not sell or charge others for the right to use your Account, or otherwise transfer your Account, nor may you sell, charge others for the right to use, or transfer any Subscriptions other than if and as expressly permitted by these Terms and Conditions of Sale. Reseller does not recognize any transfer of Accounts (including transfers by operation of law) from one user to any third party. Each customer shall be the sole holder of his or her own Account. Product purchase transactions entitle you to a single right to the delivery of a product.

Any purchase you make via the Website is subject to requirements that you must read before purchasing. The act of making a purchase constitutes your understanding, acceptance, and agreement to comply with these requirements. G4F Records shall not be responsible for any loss or incompatible or erroneous purchases resulting from such purchases. In the event that you are unhappy with a purchase, we encourage you to contact our customer service so we may attempt to resolve your problem.

You may cancel your Account at any time. You may cease use of your Account at any time or, if you choose, you may request that we terminate access to your Account. If you cancel your Account, the Reseller reserves the right to collect fees, surcharges, or costs incurred before cancellation. Any delinquent or unpaid Accounts must be settled before the Reseller will allow you to register again. Your cancellation of an Account will not entitle you to any refund for any products or fees.

The Reseller may cancel your Account at any time in its sole discretion if (a) the Reseller closes the Store, (b) you breach any terms of these Terms and Conditions of Sale (including any Subscription Terms or Rules of Use), or (c) for any other reason in Reseller’s sole discretion. In the event that Reseller terminates or cancels your Account for a breach of these Terms and Conditions of Sale, or any other improper or illegal activity, Reseller and Merchant shall grant you no refund, including of any Subscription fees or of any unused funds in your Account. Merchant may also terminate any accounts you have with Merchant if you breach these Terms and Conditions of Sale or engage in any other improper or illegal activity.

By creating an Account, in addition to these Terms and Conditions of Sale, you also accept the terms and conditions of the Members Rewards Program (available on the Website) and all other terms and conditions posted on the Website.

Stock Availability and Sales Fulfilment

Products are for sale within the limits of available stock. If Reseller is out of stock on a Product, or runs out of stock on a Product, Reseller may cancel any pending orders for such Product, and refuse to accept new orders for such Product, at Reseller’s sole discretion.

Application

Your order is a binding offer to the Reseller to purchase the Product(s) in the order. Upon placing an order, the Website will display an ensuing and immediate confirmation message followed by a confirmation email. Such automatic confirmation does not constitute an acceptance by the Reseller of your order, but a notice of acknowledgement. The Reseller’s acceptance of your order shall occur and a contract shall form only once the Reseller approves the order as follows: we only accept your offer, and conclude the contract of sale for a Product that you ordered, when we dispatch the Product to you and send e-mail confirmation to you that we’ve dispatched the Product to you (the “Fulfillment Confirmation E-mail”). For digital Products, you shall receive a link within the Fulfillment Confirmation Email directing you to your Product’s key, allowing you to unlock and download your purchase. Reseller may cancel any pending orders prior to shipment for any reason at Reseller’s sole discretion. If an order consists of more than one Product, Reseller may cancel any portion of the order that Reseller has not yet shipped to you at any time prior to shipment of that portion of the order.

If your order is dispatched in more than one package, you may receive a separate dispatch confirmation e-mail for each package, and each Fulfillment Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between us for the Product(s) specified in that Fulfillment Confirmation E-mail.

Orders and Use of the Services

All orders shall be placed exclusively via the Internet on the Website.

Automatic order confirmation errors may occur. Please check the automatic order confirmation for errors and inform us immediately of any discrepancies.

The Reseller may cancel or refuse any order from a Customer with whom a previous order resulted in a dispute or litigation, or from a Customer that previously disputed a charge.

You consent to receive sales invoices electronically. Electronic invoices may be made available in your Account on the Site. If you do not have an Account and did not print your invoice upon receiving your Fulfillment Confirmation Email, or for further information about electronic invoices and instructions on how to receive a paper copy of an invoice, please contact Reseller’s customer support.

Delivery of Physical goods

Reseller shall ship your order to the address you provide during the ordering process.

Any estimated delivery date or shipping time indicated on the Website is strictly informational and does not constitute a binding obligation – delivery dates and shipping times may vary. The Reseller shall not be responsible for delayed delivery or the loss of or damage to a package or its contents by postal services or couriers.

It is your responsibility to verify the good condition of any package(s) and their contents upon receipt. In the event a package or content is not in conformity with your order, you must promptly write a full description of the content and disconformities on the delivery slip and send Reseller a letter containing an acknowledgement of receipt and disconformities within three (3) days. Please contact customer service for more information about this process.

Payment

You may pay for an order with only the payment methods displayed on the Website at the time of purchase. Reseller shall not accept payment by any other method. Reseller may change the acceptable payment methods at any time (up to and including the date that Reseller ships the Product) at Reseller’s sole discretion.

The Reseller uses SSL (secure socket layer) encryption technology for your transactions. Your banking information is not stored by the Reseller. Reseller does not have access to private banking details and credit history at any point. To prevent abuses and fraud, the Reseller stores only your address and the transaction time and date. This data remains strictly confidential.

Reseller and/or Merchant may take any actions and disclose any information or transaction data they deem helpful or necessary to investigate, respond to, detect, or prevent any actual, attempted, or potential fraud, deception, or illegal activities, regardless of scope. For example, Reseller and/or Merchant may communicate or cooperate with law enforcement or other third parties and they may disclose information and transaction data related to the relevant transactions, sales, or communications to law enforcement or other third parties. Reseller and/or Merchant may also provide information to third parties for fraud detection and prevention analysis and services.

When you provide payment information to the Reseller or to one of its payment service providers, you affirm that you are the authorized user of the card, PIN, key, or account associated with that payment, and you authorize the Reseller to charge your credit card or to process your payment with the chosen third-party payment service provider for any purchases or fees chargeable to your account. The Reseller may require you to provide your address or other information

For subscriptions in which the Customer makes recurring payments in exchange for continued use (“Recurring Payment Subscriptions”), by continuing to use the Recurring Payment Subscription you agree and reaffirm that the Reseller is authorized to charge your credit card, or to process your payment with any other applicable third-party payment processor (such as Paypal), for any applicable recurring payment amounts. If you have purchased any Recurring Payment Subscription, you agree to notify the Reseller promptly of any changes to your credit card account number or Paypal or other payment account name or number, any applicable expiration date, your billing address, and/or any other information requested by Reseller in order for Reseller to process a transaction, and you agree to notify the Reseller promptly if your credit card, PayPal, or other payment account expires, is lost or stolen, or is canceled for any reason.

You shall honestly provide your place of residence upon request, and you shall not use IP proxying or other methods to disguise the place of your residence, whether to circumvent geographical restrictions on Product content, to purchase at pricing not applicable to your territory, or for any other purpose. If you do this, Reseller may terminate your Account.

Ownership Rights

If applicable, the ownership of the Products shall be transferred to you when full payment is received and we deliver the Products to you. However, any risk of loss, theft, or destruction, in the period between the delivery and the transfer of ownership, shall be borne by you. Should you not honor your payment obligations for any reason whatsoever, the Reseller shall be entitled to demand that the delivered merchandise be returned immediately, at your own cost, risk, and peril.

The Reseller makes no representations or warranties, either expressed or implied, regarding any third party site. In particular, the Reseller makes no representation or warranty that any service or subscription offered via third-party vendors will not change or be suspended or terminated.

License and user rights

You are granted the limited and non-exclusive right to use one (1) copy of each Product delivered to you by the Reseller on a computer, laptop, or other permissible computing device. You are not permitted to copy, distribute, display, modify, or decompile any software in a Product, to extract its source code, create any derivative work based on it, remove any indication of the name or manufacturer of the software from it, or remove or modify any copyright protection scheme protecting it. You are exclusively permitted to use the Product for your own personal use and may not pass on, sell, transfer, or lend the Product to a third party, or make any commercial use of the Product.

The Store may require the automatic download and installation of software onto your computer. The Reseller hereby grants, and you accept, a limited, terminable, non-exclusive license and right to use the software for your personal, non-commercial use (except where commercial use is expressly allowed herein or in a separate set of terms and conditions) in accordance with these Terms and Conditions of Sale. The software is licensed, not sold. Your license confers no title or ownership in the software.

You may not use Reseller source code or any Reseller software for any purpose other than the permitted access to the Store and to make personal, non-commercial use of your Account, except as otherwise permitted by this Terms and Conditions of Sale. Except as otherwise permitted under these Terms and Conditions of Sales, or under applicable law notwithstanding these restrictions, you may not, in whole or in part, copy, photocopy, reproduce, publish, distribute, perform, translate, reverse engineer, derive source code from, modify, disassemble, decompile, create derivative works based on, or remove any proprietary notices or labels from the Store or the Reseller software without the prior consent, in writing, of the Reseller.

You are entitled to use the Store for your own personal use, but, except as expressly permitted elsewhere in these Terms and Conditions of Sale, you are not entitled to: (i) sell, grant a security interest to other parties in any way, nor to rent, lease, or license your Account rights to others without the prior written consent of the Reseller or (ii) exploit the Reseller Software or the Store for any commercial purpose.

The Reseller or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of the Reseller services.

Right of Withdrawal (Returns)

You have fourteen (14) calendar days, counted from the date of reception of the merchandise, within which to return eligible Products. To know if your package is eligible for a return, please contact our customer support. Returns may be subject to fees. You can contact the customer support at: contac@g4f-records.fr

Customers returning eligible Products must include the original invoice for the Product with the returned merchandise. Reseller shall accept only unopened Products in new condition for return.

To being a return request, the Customer must first notify customer support that the Customer wishes to exercise his/her right of withdrawal by emailing customer support and specifying ‘WITHDRAWAL OF ORDER’ as the reason. The support team will give you the return procedure to follow and the address which you need to return your Product to.

In order to return a Product, the Customer must follow the return procedure provided by the customer support team. If Customer returns the Product after the withdrawal period, or if Customer fails to follow the return procedure in the Terms and Conditions of Sale or as provided by customer support, Reseller may refuse the Customer’s package and return the package to Customer.

Customers that successfully exercise a right to return their eligible purchase shall receive reimbursement for the purchase’s original and paid amount only.

NOTE: IF THE MERCHANDISE IS A CD, DVD, BLU-RAY, SOFTWARE/VIDEO GAME OR VINYL AND YOU HAVE BROKEN THE SEAL, YOU ARE NO LONGER ENTITLED TO THIS RIGHT TO RETURN.

The Reseller does not take title to returned items until the items arrive at the returns destination.

Reseller may issue refund to Customer without requiring Customer to return the Product at Reseller’s sole discretion. In this situation, the Reseller shall not take title to the refunded Product.

Customers may contact the Reseller’s customer support team at the addresses displayed on the Website.

Reseller does not cover shipping expenses for returns.

Wrong or Faulty Product

If an order is wrong or a Product is faulty, the Customer must notify the customer support team within seventy two (72) hours of delivery of the Product with the subject-line: FAULTY PRODUCT. The Customer must also explain to customer support what is wrong with the Product and provide to customer support any other information or documents as reasonably requested. The Customer must follow the returns procedure provided by the customer support team to return his/her faulty Product.

Upon return, the faulty Product will be received by the Merchant or the logistics service provider and may tested by experts. All returns on the grounds of a fault will be submitted for verification.

If Reseller confirms the fault, the Customer may request either an exchange or a refund. Product exchange will only be possible if Reseller has the Product in available stock. If the Product is not available in stock, Reseller will issue Customer a refund. If Reseller verifies that the Product is faulty, Reseller shall (i) reimburse the Customer for the cost to ship the faulty Product to Reseller and (ii) in the case of an exchange, Reseller shall be responsible for the cost of redelivery.

International returns

Reseller does not cover shipping or customs expenses for international returns (i.e., any returns from outside the continental United States of America, Hawaii, and Alaska). The Customer will be responsible for all shipping and customs expenses and procedures. Please contact our customer support at contact@g4f-records.fr, for all returns from outside the continental United States of America, Hawaii, and Alaska.